Our Privacy Policy

Privacy Policy

Your Privacy Is Important to Us

At Animal Medical Center of Lubbock, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your Personally Identifiable Information (PII) when you visit our website. PII, as defined by U.S. privacy law, includes data that can identify, contact, or locate an individual.

Please read this policy carefully to understand how we handle your information in compliance with applicable privacy and data protection regulations.

Information We Collect

We may collect personal information when you:

  • Register on our site

  • Make a purchase or request an appointment

  • Subscribe to our newsletter

  • Fill out an online form or survey

  • Provide feedback on our products or services

The information we may request includes your name, email address, mailing address, phone number, and payment details (if applicable).

How We Use Your Information

The information we collect may be used in the following ways:

  • To personalize your experience and deliver content tailored to your interests

  • To improve our website and the quality of our services

  • To respond to customer service requests quickly and efficiently

  • To process transactions securely

  • To request feedback, ratings, or reviews of our services

  • To follow up on inquiries via email, phone, or live chat

How We Protect Your Information

Your security is our priority. We use the following safeguards to protect your data:

  • Regular malware scans and security audits

  • Secure networks with limited access to authorized personnel only

  • SSL (Secure Socket Layer) encryption for sensitive data and payment information

  • All transactions are processed through a secure payment gateway and are not stored on our servers

Cookies

Our website uses cookies to enhance your browsing experience. Cookies help us:

  • Remember your preferences and items in your shopping cart

  • Understand site usage and improve user experience

  • Compile anonymous data on site traffic and interactions

You can choose to disable cookies in your browser settings. However, doing so may affect some features of the site.

Third-Party Disclosure and Links

We do not sell, trade, or share your personal information with outside parties.
Occasionally, we may include third-party products or links on our site. These external sites have independent privacy policies, and we are not responsible for their content or activities. We welcome any feedback about these sites.

Google Services

We use Google AdSense and Google Analytics to help improve our advertising and user experience.
Google may use cookies (such as the DART cookie) to serve ads based on prior visits to our website. Users can opt out of DART cookie use by visiting the Google Ad Settings page.

We have implemented:

  • Remarketing with Google AdSense

  • Demographics and Interests Reporting

You may also opt out via the Network Advertising Initiative Opt-Out Page or by using the Google Analytics Opt-Out Browser Add-on.

California Online Privacy Protection Act (CalOPPA)

In compliance with CalOPPA, we agree to the following:

  • Users can visit our site anonymously.

  • Our Privacy Policy link is easily accessible and includes the word “Privacy.”

  • Users will be notified of any updates on this page.

  • Users may update personal information by contacting us directly.

We also honor Do Not Track (DNT) browser settings and do not engage in third-party behavioral tracking.

Children’s Online Privacy Protection Act (COPPA)

We do not knowingly collect personal information from children under 13.
Parents and guardians maintain control under the Children’s Online Privacy Protection Act (COPPA), enforced by the Federal Trade Commission (FTC).

Fair Information Practices

In compliance with Fair Information Practice Principles, we take the following actions in the event of a data breach:

  • Notify affected users via email within 7 business days.

We also uphold the Individual Redress Principle, ensuring users have legal recourse if their data is misused.

CAN-SPAM Act Compliance

We comply with the CAN-SPAM Act, which governs commercial email practices.
We collect email addresses to:

  • Respond to inquiries and service requests

  • Send appointment confirmations or updates

  • Share clinic news, promotions, and pet care tips

We agree to:

  • Use accurate subject lines and sender information

  • Clearly identify messages as advertisements when applicable

  • Include our business address in all communications

  • Offer an easy unsubscribe option at the bottom of every email

To unsubscribe, follow the instructions in any of our emails, and we will promptly remove you from all correspondence.

Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

Animal Medical Center of Lubbock
10210 Quaker Avenue
Lubbock, TX 79424
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???? (806) 794-4118