In accordance with the Center for Disease Control recommendations, we plan to alter our business practices to ensure the safety of our clients and staff.
Veterinary hospitals have been declared “essential.” With the standing "stay at home" order, the mayor of Lubbock has allowed for veterinary appointments and the purchasing of pet supplies. Therefore, we are so grateful to be able to keep our doors open and continue to care for all your pets needs.
However, with growing concerns of the safety of our staff and clients, we will temporarily make some changes on how we do business. These policies will start on Monday, March 30.
How do I check in/out?
In order to protect our staff and clients, we strongly encourage curbside service. Please call when you reach the clinic. A technician will come to your car for your pet. We will treat your pet while you wait in your car. A doctor will call to discuss options and treatment once your pet is evaluated. We will bring your pet back to your car once we have finished with the treatments.
If you must come into the clinic, we ask for only one person per pet. You will be immediately escorted to an exam room for further assistance.
What if I am sick/under quarantine and my pet needs care?
Please refrain from coming into the clinic if you are sick or under quarantine. If you are unable to arrange for a healthy individual to bring in your pet, please call our office for other options. We vow to do the best we can within the safety recommendations to help your pet.
Extra pre-cautions to keep everyone safe
Since we are a hospital, our cleaning procedures are above and beyond most businesses. However, we are taking additional pre-cautions in our cleaning procedures. In addition, each staff member is required to be fever free before starting their shift. All staff with questionable health will be required to stay home.
We appreciate your patience during these difficult times. We will be as efficient as possible and hope this will not change our wait times.
Further information on COVID-19 and your pets from our local veterinary internist, Dr. Kirk Sears with West Texas Veterinary Specialty
There’s understandably much concern about whether or not our beloved pets can become infected with and/or transmit the novel coronavirus (SARS-CoV-2).
What we know so far is that there have been two dogs (both in Hong Kong) that tested positive for the virus.
The first dog never showed any symptoms of the virus and was found to have cleared the virus prior to being discharged to his family. (To be candid, this dog later died at home due to unknown causes; HOWEVER, it is very unlikely its death was related to coronavirus as it was 17 years old and had other health problems).
The second dog is currently in quarantine but is not showing any clinical signs.
So what conclusions can we draw from this small amount of information? A few things in my opinion:
1) there is absolutely no need to panic about your dogs and cats.
2) there is a difference between a virus being ON an animal (colonization) and a virus INFECTING an animal (clinical disease). All signs so far indicate that, while SARS-CoV-2 has been found on two dogs, they are not becoming infected with it.
3) there is no evidence thus far that dogs and cats can transmit SARS-CoV-2 to humans. It remains to be seen whether they could serve as a source of infection to humans.
To be clear, we are in the early stages of our knowledge about this particular coronavirus in dogs and cats, and our opinions/recommendations could change in the future. At this time, however, I will say it again: there is no need to panic about your pets at this time.
Your veterinarian is an excellent source of information, and it is critical (as is true with human medicine) that we be cautious about believing anything and everything on the internet, much of which is simply trash designed to make money by spreading fear.
I’ll keep you updated as more information becomes available. In the meantime, contact your veterinarian if you have any concerns about your pet(s). I know the veterinarians in West Texas (and all across the country) are working extra hard to make sure your pets are well cared for during this unprecedented time while also being responsible with respect to social distancing.
Kirk Sears, DVM, DACVIM (small animal)
Please call ANIMAL MEDICAL CENTER if you have any questions or concerns.